Frequently Asked Laptop Questions
Where should I go if I am having laptop issues?
If you have an issue with your laptop, please report to either the Middle School or High School Help Desk during the hours listed below:
High School Help Desk
Location: Room 118
Hours: 7:30A M-3:00 PM (Closed 11:30-12:30)
Middle School Help Desk
Location: Room 146
Hours 7:30 AM-3:00 PM (Closed 12:30-1:30)
What can I do if I cannot find my laptop bag, strap, stylus, or charger?
First, report the loss to the main office and check everywhere possible. If you are unable to find the missing item(s), please report to room 118 or 146 to pay the replacement fee. For current replacement fees, please visit our replacement fee page.
Where is my primary location for my saved files?
Your files should always be saved on your OneDrive and backed up on the Y drive. Remember that you can only save to your Y drive when on the school network.
What do I do if my laptop is stolen or lost?
First check with the main office, around your house, and in all of your classrooms. If you are still unable to locate the machine, report it as stolen to the police department and bring a copy of the police report to the Principal.
How am I supposed to lift my laptop?
You should never pick up or carry your laptop by the screen. Remember to grab it by the base and carry it in your bag.
I cannot log in because the laptop reads: domain rdstudent is not available.
Whenever you see this problem, you must log into the computer at River Dell High School using the school's network.
How often should I charge my laptop? Do I need to drain my laptop battery before charging?
You do not need to drain your laptop battery before charging it. The battery lasts about ten hours so you should charge it every night before you go to sleep.
Laptop Collection and Distribution
How do I pay my laptop fee?
Please visit our Community Pass help page to find tutorials on how to retrieve your CommunityPass password, fill out forms, and pay your laptop fees.
Why am I locked out of my Genesis Portal?
If you owe a charger and/or stylus from the previous school year, your Genesis account has been locked. To unlock your Genesis portal, please return the missing accessory or the appropriate replacement fee to either the Middle School or High School Technology Room.
I didn't receive a stylus or charger at the beginning of the year. Why am I being charged for one?
All students receive a laptop, laptop case, charger, and stylus at the beginning of the year. No student is able to deny an accessory during laptop distribution.
May I keep my laptop over the summer?
Unfortunately, students cannot keep their laptops over the summer. They must be returned at the end of the year. All students will receive their laptops at the beginning of the school year.