• Frequently Asked Questions

     

     
     
     

    Question

    Answer

    How do I add special characters?

    There are several ways in MS Word, but we found a handy resource to cut and paste characters: http://copypastecharacter.com/alphabetical-order if all options are exhausted.

    If I forget my username for Community Pass, who do I contact?

    Email Register Help.  In order to verify your account, please provide your name, address and primary phone number and you will receive a reply with your account information.

    Where is my primary location for my saved files?

    Your files should always be saved on your Y drive and backed up on a flash drive or in your my documents folder.  Remember that you can only save to your Y drive when on the school network.

    Where should I go if I am having laptop issues?

    If you have an issue with your computer please report to room 811 in the HS and 146 in the MS during the Help Desk hours. Monday - Friday 7:30-3pm (Closed for lunch: HS 11:30-12:30 MS Lunch 12:30-1:30)

    Question: Where can a parent email their questions?

    parenthelpdesk@riverdell.org

    What do I do if my laptop is stolen or lost?

    First check with the main office, around your house, and in all of your classrooms. If you are still unable to locate the machine report it as stolen to the police department and bring a copy of the police report to the Principal.

    How am I supposed to lift my laptop?

    You should never pick up or carry your laptop by the screen.  Remember to grab it by the base and carry it in your bag.

    I cannot log in because the laptop reads: domain rdstudent is not available.

    Whenever you see this problem, you must log into the computer at River Dell High School using the school's network.

    What do I do if I cannot find my laptop bag, strap, or charger?

    First report the loss to the main office and check everywhere possible.  Then report to room 811 or 146 to pay for the replacement charge.  

    Do I need to drain my laptop battery before charging and how often should I charge my laptop?

    You do not need to drain your laptop battery before charging it.  The battery lasts about ten hours so you should charge it every night before you go to sleep.